Refund policy

The Shannon Kate Guarantee

We are dedicated to ensuring your complete satisfaction with your art purchase. If your artwork arrives in a condition that is significantly different from its description, fails to arrive, or is damaged during transit, we will work with you to determine the best resolution, which may include a full refund. In some instances, partial refunds, restoration, or exchanges might be more appropriate. Our Buyer Assurance Policy covers transactions up to $100,000 USD. For transactions exceeding this amount, our team is dedicated to helping you find the best resolution.

To benefit from our protection, you must:

  • Complete your entire transaction, including all communications, through one of Shannon Kate’s secure checkout methods, which include Buy Now, Make Offer, and Make Offer in Inquiries.
  • Report the issue to Shannon Kate's support team within our standard reporting window:
    • Report items significantly different from their description within 7 days of receiving the artwork.
    • Report items not received within 14 days after the latest estimated delivery date.
    • Report authenticity concerns within 60 days of delivery.
  • Provide requested photographic evidence of the issue, including photos of the artwork and its original packaging.
  • Retain all packaging materials, both internal and external, as they may be necessary for inspection in the event of an insurance claim.
  • If given the option, choose delivery options that require a signature upon receipt

If you pay the seller directly (e.g. via wire transfer, check, PayPal or other off-platform payment methods), the Shannon Kate Guarantee does not apply.

Resolution for items Not as Described or Lost/Damaged in Shipping

We will assess whether your item is significantly different from its description. Any discrepancies must materially affect the value or nature of the item. Please note that all dimensions provided are approximate.

Intellectual Property Notice

What's covered  

  • A work arrives without a described feature (e.g., artist’s signature)
  • Some artwork details in the listing are meaningfully incorrect (e.g. wrong edition size)
  • A work arrives with damage that wasn’t described or photographed in the listing
  • A work is declared lost or damaged in shipment by the shipping company

What's not covered

  • A work has slightly different coloring depending on lighting
  • Artistic or incidental details not visible in images (e.g., brushstrokes).
  • Slight discrepancies in dimensions.
  • Delays caused by the shipping carrier.
  • Unpaid customs and duties or other charges that are the responsibility of the buyer
  • Issues from transactions where payment was made directly to the seller (e.g., via wire transfer, check, or other non-secure methods).
  • Discrepancies with artworks not included in your order confirmation.